Contacting Us
Please help keep our costs down and our software affordable, by
directing technical support questions and other customer inquiries
through email. Thank you for your support and understanding.
Email
If you are reporting technical
difficulties, please:
- Include Program Name and Version
- Include your device type (PIII 850 with 256M RAM, Pilot,
PalmPilot, Palm III, Palm IIIx, Palm V, etc)
- Include your operating system's information (Windows 2000
Professional with sp4, PalmOS 3.5, PalmOS 3.52H, PalmOS
4.1, etc)
- Include Specific step-by-step instructions
on replicating the bug, if possible
- If reporting a crash, check first by turning off any (other)
Hacks that may be running.
- Check for an update or fix on our Downloads zone.
- Include previous responses in all email.
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| Customer
Service |
Customer questions, suggestions, and bug reports. |
| Business |
General business-related questions and inquiries. |
| Webmaster |
Messages concerning this web site. |
| Beta
Test |
The questions, suggestions, and bug reports of the beta test
software. |
We'll respond to your email as soon as possible, typically in one
business day. Please be courteous to our support personnel, however,
as they have a difficult job and occasionally get overloaded or
temporarily sidetracked by other matters.
Please Note: if you are using an invalid return email address as
an "anti-spam" device, note that our email client normally
masks the actual return address from view, so replies to your messages
will be sent to the return address you specify. If it's invalid,
you won't receive answers to your questions and suggestions.
Thank you.
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